Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your use of the NEX PRO TRAVEL LIMITED website and booking services. By accessing our website or making a booking, you agree to be bound by these Terms.

Company Information:
NEX PRO TRAVEL LIMITED
Company Number: 16547305
Registered in England and Wales
Registered Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Email: info@nexpro.travel
Phone: +44 020 3488 4455

2. Definitions

• "We", "Us", "Our": NEX PRO TRAVEL LIMITED
• "You", "Your": The customer or website user
• "Services": Travel booking services, accommodation arrangements, and related services provided by us
• "Supplier": Hotels, airlines, tour operators, and other third-party service providers
• "Booking": A confirmed reservation made through our services

3. Bookings and Payments

3.1 Making a Booking

• All bookings are subject to availability and confirmation
• You must be at least 18 years old to make a booking
• You must provide accurate and complete information
• A booking is confirmed only when you receive written confirmation from us
• You are responsible for ensuring all traveler details are correct

3.2 Pricing

• All prices are displayed in GBP (£) unless otherwise stated
• Prices include VAT where applicable
• Prices are subject to change until booking is confirmed
• We reserve the right to correct pricing errors
• Additional charges may apply for special requests or services

3.3 Payment

• Payment is required at the time of booking unless otherwise agreed
• We accept major credit and debit cards
• Payment processing is handled securely through third-party providers
• You authorize us to charge the payment method provided
• All payments are subject to fraud checks and verification

4. Cancellations, Changes, and Refunds

4.1 Cancellation by You

• Cancellation policies vary by supplier and booking type
• You must notify us in writing of any cancellation
• Cancellation fees apply as per the supplier's terms
• Some bookings may be non-refundable
• Refunds are processed within 14 days of cancellation approval

4.2 Changes to Bookings

• Changes are subject to availability and supplier approval
• Amendment fees may apply
• Price differences must be paid before changes are confirmed
• Some bookings cannot be changed once confirmed

4.3 Cancellation by Us or Suppliers

• We or suppliers may cancel bookings due to circumstances beyond our control
• You will receive a full refund if we cancel your booking
• We will assist in finding alternative arrangements where possible
• We are not liable for consequential losses from cancellations

5. Travel Documents and Requirements

• You are responsible for obtaining valid passports, visas, and travel documents
• Passport validity requirements vary by destination (typically 6 months beyond travel dates)
• You must comply with health requirements, including vaccinations
• We are not liable for denied entry due to inadequate documentation
• Check Foreign, Commonwealth & Development Office (FCDO) travel advice before departure

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or delayed baggage
• Personal liability
• COVID-19 related coverage

We are not responsible for losses that could have been covered by adequate insurance.

7. Our Liability and Responsibilities

7.1 Our Role

We act as an agent for travel service suppliers. Our role is to facilitate bookings between you and suppliers. The contract for services is between you and the supplier.

7.2 Limitation of Liability

• We are not liable for acts, errors, or omissions of suppliers
• We are not responsible for delays, cancellations, or changes by suppliers
• Our liability is limited to the value of the booking
• We are not liable for indirect or consequential losses
• Nothing in these Terms excludes liability for death, personal injury, or fraud

7.3 Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government restrictions, or supplier failures.

8. Your Responsibilities

• Provide accurate information for all travelers
• Arrive at departure points with adequate time
• Comply with supplier terms and conditions
• Behave appropriately and respect local laws and customs
• Report any issues to suppliers and us promptly
• Ensure all travelers are fit to travel
• Pay for any damage caused to supplier property

9. Complaints and Disputes

If you have a complaint:

• Report issues to the supplier immediately while traveling
• Contact us in writing within 28 days of return
• Provide full details and supporting evidence
• We will investigate and respond within 28 days

If we cannot resolve your complaint, you may refer the matter to alternative dispute resolution or the courts of England and Wales.

10. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for detailed information about how we collect, use, and protect your data.

11. Intellectual Property

• All website content is owned by us or our licensors
• You may not reproduce, distribute, or modify content without permission
• Trademarks and logos are protected intellectual property
• Unauthorized use may result in legal action

12. Website Use and Restrictions

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems
• Transmit viruses or malicious code
• Scrape or harvest data from the website
• Impersonate others or provide false information
• Interfere with website functionality

13. Package Travel Regulations

Where we provide package holidays (combinations of at least two travel services for the same trip), the Package Travel and Linked Travel Arrangements Regulations 2018 apply. This provides additional protections including:

• Financial protection in case of our insolvency
• Right to compensation for significant service failures
• Assistance if suppliers fail to perform
• Clear information about package components

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

15. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us: