Privacy Policy

1. Introduction

NEX PRO TRAVEL LIMITED ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
NEX PRO TRAVEL LIMITED
Company Number: 16547305
Registered Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Email: info@nexpro.travel
Phone: +44 020 3488 4455

2. Information We Collect

2.1 Personal Information You Provide

• Contact Details: Name, email address, phone number, postal address
• Booking Information: Travel dates, destination preferences, accommodation requirements, special requests
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Identity Verification: Passport details, date of birth, nationality (when required for bookings)
• Communication Preferences: Newsletter subscriptions, marketing preferences

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, search queries, booking history
• Cookies and Tracking: See our Cookie Policy for detailed information

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Contract Performance: To fulfill travel bookings and provide services you've requested
• Consent: For marketing communications and newsletter subscriptions (you can withdraw consent at any time)
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security
• Legal Obligation: To comply with UK travel regulations, tax laws, and financial record-keeping requirements

4. How We Use Your Information

• Process and manage your travel bookings and reservations
• Communicate with you about your bookings, including confirmations and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure transaction security
• Analyze website usage and conduct market research

5. Sharing Your Information

We may share your personal data with:

• Travel Service Providers: Hotels, airlines, tour operators, and other suppliers necessary to fulfill your booking
• Payment Processors: Secure third-party payment gateways to process transactions
• Technology Partners: Website hosting, email services, customer relationship management systems
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We ensure all third parties comply with UK GDPR and have appropriate data protection measures in place.

6. International Data Transfers

Some of our service providers and travel partners may be located outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure:

• Transfers are to countries with adequate data protection laws recognized by the UK
• Standard Contractual Clauses (SCCs) are in place with service providers
• Appropriate safeguards protect your data in accordance with UK GDPR

7. Data Retention

We retain your personal data only as long as necessary:

• Booking Records: 6 years after completion (UK tax and accounting requirements)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months maximum
• Customer Support Records: 3 years after last contact

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise any of these rights, please contact us at info@nexpro.travel. We will respond within one month.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and staff training on data protection
• Incident response procedures for data breaches

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Information Commissioner's Office (ICO):
If you are not satisfied with our response, you have the right to lodge a complaint with the ICO:
Website: www.ico.org.uk
Helpline: 0303 123 1113